ABOUT

Carol Thomas-Nall is a content writer, editor, AI content evaluator, content engineer, and UX/AI content strategist with a passion for drama and comedy scriptwriting. The work began with proposal writing support, proposal editing, student writing support, and creative content for business websites and social media. Over time, that experience expanded into website content, brand messaging, digital content strategy, AI response evaluation, content engineering, research-based AI content, and human-centered design.

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A Master of Fine Arts degree and graduate certificates in Digital Marketing and Human-Computer Interaction support a background in writing, editing, AI content evaluation, and user-centered digital content. This experience includes creating challenging prompts, evaluating AI-generated responses for clarity and accuracy, writing and editing digital content, and developing content that enhances user experience.

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The HCI research includes a companion chatbot safety study that examined crisis recognition, emotional awareness, and safe-response UX patterns in AI chatbot interactions. This work connects writing, AI content evaluation, research, and UX strategy. The overall approach combines storytelling, content strategy, AI evaluation, UX strategy, and human-centered research to create content that is clear, useful, engaging, and aligned with audience needs.